NOTE: Kibosh will replace a device if the issue is caused by firmware. However physical damage, or power related failures are not covered by our 1 year warranty.
Returns:
- Kibosh Router & Mini
- The first 90 days – submit RMA request for full refund plus pre-paid return shipping.
- After 90 days – submit RMA request for refund less 15% handling fee.
- After 180 days no returns accepted.
- Kibosh Cloud
- The first 90 days – submit RMA request for full refund.
We will only accept hardware that’s in it’s original, or like new condition. $45.00 will be deducted for cosmetically damaged hardware, or we’ll ship it back to you.
Optionally you could remove the Kibosh firmware and use the router without filtering.
Hardware replacement:
- Kibosh Router
- For the first six months Kibosh will replace failed hardware at no cost to you. After six months replacement cost is $45.00 plus shipping.
- Kibosh Mini
- For the first six months Kibosh will replace failed hardware at no cost. After six months replacement cost is $20.00 plus shipping.