Ping is a wonderful, free, tool that you can use to easily troubleshoot various issues. Ping operates by sending Internet Control Message Protocol (ICMP) echo request packets to the target host and waiting for an ICMP echo reply. It measures the round-trip time from transmission to reception, reporting errors and packet loss. This guide will focus on using ping to resolve network and website access issues.
How to access ping:
- Navigate to the desktop (minimize all other windows) and hit the Windows key + R on your keyboard to open Run, and then type CMD in the Open: box, and then hit enter. This will open a DOS shell in which you simply type ‘ping [IP or domain]’.
- MAC OS
- Open Applications > Utility > Terminal. Then type ‘ping [IP or domain]’
- IOS & Android
- You’ll need to install a free Ping utility from the app store.
How to troubleshoot website access issues:
Issue: you are trying to access www.backyardchickens.com, but keep getting the Kibosh block page instead. To resolve this you have entered ‘backyardchickens.com’ into your whitelist. However after waiting an hour or so the website is still blocked.
1. First let’s ping backyardchickens.com…
The first thing that happens after you type ‘ping backyardchickens.com’ and hit enter is a DNS lookup of the domain name you are trying to ping. If the domain name exists ping will try to communicate with the web server hosting ‘backyardchickens.com’. Sometimes the web server will respond to ping, sometimes not. The important part of this particular test is does ‘backyardchickesn.com’ exist, and it does at 18.104.22.168. So in this scenario we don’t care if the Request timed out. All we care about is does the domain exist, and it does, moving on.
2. Now let’s ping www.backyardchickens.com…
Here we see that www.backyardchickens.com resolves to *.fastly.net. This means multiple servers host a copy of this website for speed and redundancy. Note that this is a very popular technique, I.E., many websites work this way.
Solution: To access www.backyardchickens.com we need to enter backyardchickens.com and fastly.net into your whitelist.
How to troubleshoot network issues with ping:
Issue: You are connected to the Kibosh Wireless Router via WiFi and have suddenly lost connection to the internet.
1. Double check your device is connected to to the Kibosh appliance network.
2. Ping 192.168.10.1…
If you receive a reply then you are connected to the Kibosh, I.E. everything is good between your device and the Kibosh router.
If you receive Request timed out then you are not connected to the Kibosh wireless network, this is why you cannot access the internet.
3. Ping 22.214.171.124 (one of Google’s public DNS servers that we use because it responds to ping)…
If you receive a reply then your internet is good, I.E. the issue you are having is not related to your Internet Service Provider (ISP).
If you receive Request timed out then the Kibosh router is not communicating with your ISPs modem/router.
4. Ping kiboshdns.com
If you receive a reply then your issue is not network related, I.E. neither your ISP or Kibosh is at fault.
If you receive a Request timed out then Kibosh is the issue. Reboot your ISPs equipment, the Kibosh router and your PC device and repeat the test. If ping to kiboshdns.com fails again try pinging kiboshdns.net. If that fails too please submit a support ticket or call 888-727-3018.