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Technical Support

General Troubleshooting

For Kibosh Router 2.0 owners. If you’re experiencing sketchy Internet (which you can quickly ascertain using our guide on ‘ping‘). If your Schedule Internet Access rules are not triggering correctly (they should every time no problem). Essentially, if anything is wrong with your Kibosh Router, or you suspect something is wrong – update the firmware. It takes less than 5 min, and will not hurt anything or wipe out your existing rules. How to resolve Kibosh Router issues (any issue):…

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Status

Status Last hourly check-in (Online / Offline) = easily know if your Kibosh Router is online and working properly. Router IP = your WAN IP. Note: Router IP is the WAN IP of the Kibosh Router. So, if you have the Kibosh Router chained off another router the Kibosh Router IP will be a private (non-routeable) IP from the upstream routers LAN (ex: 192.168.0.13).   ← Global Dashboard ← Global Dashboard Help

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Kibosh User ID

Account Information User Email = the email address of the person managing this Kibosh Router. This can be changed as needed. Kibosh User ID = an ID that identifies your Kibosh Router in the Kibosh cloud framework. This is unique and will never change. TIP: You can log into your Dashboard using either your email or Kibosh ID. You will be asked for your ID when dealing with support. FAQ: How to find your Kibosh ID.       ←…

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Device Naming

Device Naming This is where you can assign a friendly name and IP to the devices on your network for easy identification and management. You should only need to do this once per device. NOTE: You only need to do this on the devices you can’t already tell what they are. Android devices usually need to be renamed as per the example below. How it works: Go to Manage Device > Device Naming Choose your device from Select From Currently…

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Upgrade Firmware

Upgrade Firmware Go to Global Dashboard > Manage Device > Upgrade Firmware Upgrade to a new firmware release, or re-install for troubleshooting. If there is a new firmware available it will say “There is a new firmware for your device” Otherwise it will say “The Kibosh firmware on your device is up to date” How to update firmware: Click Upgrade Firmware if you want to preserve your existing settings. Click Upgrade Firmware, Clearing All Device Settings Wait at least five…

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Schedule Internet Access

Schedule Internet Access 1). How to schedule the Internet to shut off globally or per device. 2). How to turn the Internet off NOW. Legend: Block All Hosts = this rule will turn the Internet off for everyone (be careful) Block Only The Following Hosts = on the PCs you choose will be affected by this schedule rule Block All Hosts Except = all PCs except the ones listed here will be affected by this schedule rule Schedule Repeats Daily…

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Web Usage

Web Usage Monitor Internet Activity in real-time, or historical going back at least 2 weeks. View activity for all devices, or specific devices. Enable Web Usage monitoring: Enable Web Usage > Monitor All Hosts Save Settings Recently Visited Websites: Display Hostnames OR Display Host IP = do you want to see PC device names, or their IP numbers? Recommended Setting: Display Hostnames Display All Hosts = show Internet activity for all devices OR click on Display All Hosts Drop-down and…

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Kibosh

Internet Security and Parental Controls.