Frequently Asked Questions
Unless you have a non-standard network design it's very easy: install the Kibosh Router in front of, or in place of your existing wireless router. At that point your Internet is fully protected, and you have control over every device. After that you can optionally install Kibosh on your mobile (whichever ones you want the Internet to be family safe on).
Call 888-727-3018 for assistance.
Kibosh will work with all Internet Service Providers (ISPs) around the world.
Kibosh is a zero-config, zero-ongoing maintenance solution. Set it up once and then the problem is solved. You can then easily manage everything from the Global Dashboard from any browser anywhere in the world.
Ideally we could call our ISP and ask for the family safe Internet package. Assuming we could do this, the ISP would then 1) add a monthly service fee, and 2) flip a switch and then the bad stuff, and only the bad stuff, would be gone from your Internet without any noticeable change. No further effort on your part needed.
This is exactly what Kibosh will do for you. Simply replace your ISP provided router - which BTW you're paying extra $ for each month - with a Kibosh Router and the Internet on every device is now Kibosh family safe (no pornography or malware). You don't need to do anything else, nothing to configure and nothing to forget.
Then from the Global Dashboard you can see what's going on with your Internet, and manage things as needed. Or do nothing else but enjoy your new Internet.
Mobile devices are also easily protected by installing our Family Safe VPN once, and the Internet will then be always Kibosh family safe.
Kibosh is essential Internet gear that will make your life easier and safer on the Internet.
Kibosh uniquely performs the very resource intensive Internet Content Filter on powerful servers in the cloud. The end result is that in many cases your Internet will be faster, at the very least the same as it is now.
Delivering a legitimate, fast and seamless family safe Internet experience costs time and money. Supporting this and the parental controls costs time and money. Therefor, in order to continue delivering this premium service we need to charge a small service fee.
- Q: What about XYZ free solution?
- A: You get what you pay for and as we all know nothing is really free. They are profiting off us somehow.
TIP: in many cases you can return your ISP provided equipment and save enough money each month off your bill to help cover Kibosh's service.
TIP: Kibosh delivers Enterprise Grade Malware blocking at the gateway. Every device using the Kibosh Router will be protected and the protection is excellent because it blocks Malware before you get infected, not after. With Kibosh you do not need to pay for local malware apps in the home / office, or on Mobile devices with Kibosh installed.
Yes. Kibosh will ensure the Internet is always family safe on Android, iOS, and Windows. No matter what Internet is being used (Wi-Fi or Carrier).
We take what we do very seriously and strive to give our customers the best support possible. However, if we've done our jobs right you won't need to use support very often. That being said,
- Live phone support: 888-727-3018
- Mon - Sat: 0900 - 17.30 EST
- Live Website Chat
- Mon - Sun: 0800 - 20.00 EST
- Email / Ticket System is 24/7
- After hours support can be scheduled here
- Members only forum
A ticket is created for each issue you open (via phone / email) which you can then see / monitor from your Members page.
Yes, you can easily add / remove devices from Internet filtering in the Global Dashboard.
However, outside of a mission critical issue or temporary personal needs this is a very bad idea.
Malware today is no joke that will cost you time and money, and usually not a little. Once you're infected there is no turning back, there is no easy recovery in spite of what the malware apps will sell you.
Kibosh is a critical layer of Internet Malware security you need to be using for all your devices.
Don't think of Kibosh as a strictly "porn blocker". It's much more than that and produces a very clean, fast and SAFE Internet that everyone in the home / office should be using. Even if you have local antivirus / anti malware nothing can touch a our enterprise web based malware filters that block bad websites BEFORE you land on them. Plus Kibosh protects all devices including mobile, not just the ones running Windows or macOS.
You will notice a reduction in pop-ups, annoying banner ads, zero-porn ads, no malware and in general a very positive Internet experience - the Internet as it should be.
- Q: Can I use local antivirus + Kibosh.
- A: Yes, and this is recommended, however do not pay for local antivirus and do not use any web filtering components. We recommend using Windows Defender
Our mobile VPN is an encrypted tunnel between the device and Kibosh's filtering servers. When the VPN is on all Internet activity on this device will be routed through Kibosh's filtering servers - no matter where the device is or what Internet is being used (Wi-Fi or Carrier).
This means the Internet will be Kibosh safe exactly like it is at home with the Kibosh Router. Plus you will have enterprise grade malware filtering which is a very rare feature on mobile today.
Benefits of a Kibosh Family Safe Mobile VPN:
- All Internet activity will be forced through the VPN which ensures the Internet will always be Kibosh Family Safe – no matter what Internet is being used (Wi-Fi or Carrier).
- No pornography & SafeSearch enforced
- Enterprise grade malware blocking
- Hackers will be blocked.
- Tracking will be blocked.
- Your location will be obfuscated and located in US.
- Prevents user switching to Carrier data to bypass family Internet filters.
You get 2 iOS and 2 Android VPNs at no additional cost with the purchase of a Kibosh Router.
Don't see your question here? Drop us a quick note and we'll respond.